The following terms and conditions apply to all contact including behaviour advice and work, courses, online and one-to-one training, equipment and other services relating to and supplied by Karen Wild, other instructors used by us, and Pawprint (referred to forthwith as ‘we’ or ‘us’) and the owner/handler of the pet or pets (referred to as ‘you’). These terms and conditions are aimed to protect the rights and welfare of all parties. Please read these terms and conditions carefully. Should you have any queries please speak to your instructor/behaviourist.
- We will endeavour to take all reasonable care in practice, however we cannot accept responsibility or liability for the health and safety of the pet, owner or their families beyond reasonable expectation of this duty of care.
- We accept no responsibility for loss, injury or accidents that occur to the pet(s), owner or their families or for any veterinary bills or other costs arising from any incident occurring under reasonable circumstances relating to training, equipment or advice given by us.
- Any information regarding the pet’s health and/or existing medical conditions/treatment must be disclosed prior to any consultation or training or supply of equipment. You agree to continue to disclose health information whilst we are treating your animal. Health issues regarding you, or attendees should also be disclosed to avoid injury and other issues appertaining to the services/equipment supplied. If you fail to do this we cannot be held responsible for any loss or harm.
- Information regarding behaviour issues in relation to your pet(s) MUST be freely and fully disclosed for example, fear, aggression, pet’s previous behaviour history etc. Failure to do so could result in serious harm to your pet, you the owner, your instructor or other members of the public and may result in legal action from ourselves or others.
- If your pet is showing signs of ill health (such as vomiting, diarrhoea, coughing) or if you have a pet in season please advise your instructor as soon as possible in order to rearrange your appointment. This also applies to post-operative recovery periods. Your cancellation clause arrangement will apply in this case.
- All pets must be free from disease and up to date with all vaccinations, worming, flea and tick treatment prior to consultation.
- Children and family members may be able to join in with consultations although this is at your own discretion. All involved must also comply with the Health and Safety recommendations advised here and to also take proper reasonable care during and after the consultation. We accept no liability for the health and safety of those you choose to involve. Children must always be supervised when around pets and you should take proper care to ensure that they do NOT attempt to replicate any training or behavioural modification recommendations on your pet without proper, adult supervision. This applies in all cases, even if the children have been actively involved with training sessions with us.
- Payment for sessions must be made in advance, either by deposit followed by remainder of payment on appointment, or by full course fee in advance where applicable. All deposits payable on booking are non-refundable without exception. Cancellation policy: Once you have booked an appointment we begin preparation for it. This service will incur a 30% charge should you decide to cancel. You have two weeks from the date of booking to cancel your appointment by phone, letter or email. Following this period, cancellations made within 7 working days of appointment date will be subject to full fee without exception.
- We maintain the strictest confidence with your details, however we reserve the right to report any situation that may compromise your pet’s welfare or safety under current UK laws.
- We do not endorse the use of physical punitive correction, choke chains, prong or shock collars. Any health or welfare issues found to be of legal concern will be reported to the local government authority and/or RSPCA inspector and/or local Police where appropriate.
- For online consultations you agree that by undertaking this form of booking that there are certain limitations on advice that can be given since you realise that the instructor cannot be physically present. You undertake to accept these limitations without recourse to complaint.
- You are advised to contact your own legal counsel for advice. We do not provide legal advice in any form.
- For behavioural programs: You agree to contact us fortnightly as a minimum, with regard to progress, within a 3 month help period from initial appointment. If we do not receive contact from you within 4 weeks of your last contact, this will be taken that you no longer require our service, we will discharge your case from the practice and this service agreement will end without refund.
- We reserve the right to terminate this contract of agreement without notice or refund should circumstances arise by which a client or associates behave abusively, in any manner that is deemed unacceptable by your trainer/behaviourist, or displays inappropriate behaviour.
- All behaviour cases are taken strictly on Veterinary referral and medical history must be supplied. By engaging our services you agree to give us full availability to discuss all aspects of this case with the referring Vet and any specialist Vets engaged. We reserve the right to refuse to accept or refuse to continue to work with cases where Veterinary referral is not granted or has been refused. You agree to keep us updated with all medical history as the case progresses, without exception. Failure to do this will result in us discharging your case with immediate effect. No refunds will be issued should this arise.
- We operate within the office hours and via contact methods specified upon booking, including pre-booked face to face appointment, telephone appointment, and email. We do not offer an emergency service nor do we offer a 24 hour service and shall not be held liable for issues arising from this.
- Failure to keep an appointment either by telephone, online or face to face (failure will be judged as no contact from you within 15 minutes after agreed start time) shall void that appointment and the full appointment time missed will still be charged to your account.
- On booking an appointment or class with us either verbally or in writing, and on commencement of an appointment you confirm that you agree to abide by these terms and conditions in full (whether signed by you or not) and that you take responsibility to ensure that you and all parties involved in contact with your pet will also abide by these terms and conditions. This agreement will carry over to any subsequent advice, training, equipment and services we provide.
- We reserve the right to amend class times, dates, instructors and members at any time.
In respect of any coaching or instruction that is undertaken remotely for all sessions you agree that:
a. that by participating you are doing so at your own risk;
b. a suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before you participate;
c. to avoid activities if you have, or suspect you may have any current health concerns, injuries, aches and pains;
d. avoid physical contact with other participants and where appropriate, adhere to social distancing guidelines;
2. You permit us to record the session. We shall retain this recording for a period of up to thirty-six (36) months and this may be used to assist in any claim made against us;
3. By participating (attendance using the Zoom link or other method issued) it is given that participants agree to these terms and conditions along with the existing ones for all training and behaviour sessions.
As part of our service, we collect information regarding your contact details, environmental circumstances and those of your pet, and other data relevant to your case, diagnosis and treatment. This is to ensure that your pet is given adequate and professional care and that you and your referring Veterinary practice receive appropriate advice.
The information you provide is confidential and is only shared with the referring Veterinary practice and your pet insurer in the case of a claim. The information is stored digitally and in the case of written notes, on paper. Information is kept for ten years after which it is reviewed and may be disposed of safely.
This information is not shared with any other third party other than the referring Vet, specialist referral Vets, and your pet insurer should a claim be made by you.